11/14/17 – 1:33 P.M.
AEP Ohio is introducing a new design to their customer bills next month. This will affect both the residential and commercial customer bills. AEP decided to alter the bill after customers said they wanted a visually appealing and user-friendly bill. Director of Customer Experience and Communications Katie Graham said that they listened to customers and made changes to improve communication.
The new bill format features color, graphics, and section headers to make it easier to find important information.